1. Information We Collect
When you browse or place an order on Shelora, we collect information necessary to complete your purchase and deliver a seamless experience:
- Personal Contact Information: Name, phone number, delivery address, and email address provided during checkout or contact forms.
- Order & Transaction Records: Purchased item details, order amount, payment method (UPI, Cards, NetBanking), and shipping tracking numbers.
- Technical & Analytics Data: IP address, browser type, device information, and site interaction data to improve site performance and security.
2. How We Use Your Information
We use your personal data strictly for legitimate operational purposes:
- Processing and fulfilling your orders with courier partners (Delhivery, BlueDart, Shiprocket, DTDC).
- Sending real-time WhatsApp order updates, live tracking links, and digital invoice slips.
- Providing customer care assistance regarding orders, returns, or product inquiries.
- Enhancing site navigation, security, and preventing fraudulent transactions.
3. 256-Bit SSL Payment Security & Data Privacy
Shelora uses industry-standard 256-bit SSL encryption for all data transactions. We do NOT store your bank details, credit card numbers, or UPI PINs. All online payments are handled directly by Razorpay Payment Gateway, an RBI-authorized PCI-DSS Level 1 compliant payment processor.
4. 100% Private & Discreet Packaging Guarantee
We deeply respect your privacy. All Shelora products are packed and shipped in plain, unbranded cardboard outer boxes with zero product labels or sensitive descriptions on the package exterior.
5. Sharing of Information
We NEVER sell, rent, or trade your personal data to third parties. We share data only with verified logistics partners (couriers) and payment gateway providers solely for order fulfillment and delivery.
6. Cookies & Tracking Technologies
We use cookies to maintain your shopping cart items, remember preference settings, and analyze anonymous visitor traffic. You can choose to disable cookies in your browser settings if preferred.
7. Contacting Us Regarding Your Privacy
If you have any questions, requests to update your information, or privacy concerns, please contact our support team at support@shelora.online or visit our Contact Us page.